Why is my shipment late? 

(7/12/21 update) Like many businesses, we have been experiencing supplier issues receiving inventory. We have just had 48,000 pounds of wonderful used books delivered, so we are working hard packing and shipping. We anticipate having any late orders shipped by the end of this month.  If your renewal us up and you would like to skip it as we catch up, please e-mail support and simply request to "skip".  Thank you so much for your subscription, your patience, and understanding.

Contact Us

Do you need to update your account?  Do you have questions, concerns, suggestions, compliments, or complaints?  support@usedbooksmonthly.com

Frequently Asked Questions

When will my order ship?

 We'll start assembling your order as soon as you subscribe, and we will ship it within 10 business days.   Monthly renewals are on the 15th of each month and will ship on or before the 5th of the following month.. You will get a tracking number via e-mail every time your books are sent out.

How can I make changes to my subscription?

To change your selected genres, please e-mail us at joe@usedbooksmonthly.com.  Let us know the changes you want to make and we will handle it!  For other changes, there is a login link at the top of the page where you can change the number of books you receive, contact information, shipping address, payment method, or pause/cancel your subscription.  If you have any trouble or would like to  provide feedback on your subscription, please e-mail support@usedbooksmonthly.com

If I give a gift, when will the recipient get the gift message?

Your custom gift message will be printed on the packing slip that ships with the recipient's books.  We won't spoil your surprise.  You may want to forward this along to the recipient.   You will be e-mailed once the first order is shipped  with the tracking number.  

What if I don't like the books I receive?

We do our professional best to curate the best mix of books in each shipment for the selected genre.  The process is random by nature, because we never know exactly which books we will have in stock or exactly which books you prefer.  This fulfillment method is what keeps our service affordable and adds to the element of surprise.  Unfortunately, sometimes it means that a subscriber ends up disappointed with our selections.  If this is the case we want to hear from you so we can try to make it right.  We truly want you to be happy with our service.  E-mail support@usedbooksmonthly.com

Just giving a genre doesn't seem specific enough for my interests.  How can I give your more information about what I like to read?

Our 2 and 4 book subscriptions allow for more information to be provided so you can be  specific about your reading preferences.  Our 1 book subscription is priced and designed for fast curation, and cannot be customized beyond genre choice.  

How do I cancel my subscription?

You can cancel any time by logging in to your account on this website or on www.cratejoy.com.  Please do not send cancellation requests to us via e-mail.  

I cancelled, why am I still receiving books?

First, please make sure you cancelled on this website or on www.cratejly.com.  Please note that we do not process cancellation requests via e-mail.  If your account shows cancelled, but you still receive an order, it is because we owed a shipment to you.  Typically this is because your account was a prepaid order for 3, 6, or 12 months.  It will not renew if cancelled.

Are you ready?