We'll start assembling your order as soon as you subscribe, and we will ship it within 10 business days. Monthly renewals are on the 15th of each month and will ship on or before the 5th of the following month.. You will get a tracking number via e-mail every time your books are sent out.
To change your selected genres, please e-mail us at firstname.lastname@example.org. Let us know the changes you want to make and we will handle it! For other changes, there is a login link at the top of the page where you can change the number of books you receive, contact information, shipping address, payment method, or pause/cancel your subscription. If you have any trouble or would like to provide feedback on your subscription, please e-mail email@example.com
Your custom gift message will be printed on the packing slip that ships with the recipient's books. We won't spoil your surprise. You may want to forward this along to the recipient. You will be e-mailed once the first order is shipped with the tracking number.
We do our professional best to curate the best mix of books in each shipment for the selected genre. The process is random by nature, because we never know exactly which books we will have in stock or exactly which books you prefer. This fulfillment method is what keeps our service affordable and adds to the element of surprise. Unfortunately, sometimes it means that a subscriber ends up disappointed with our selections. If this is the case we want to hear from you so we can try to make it right. We truly want you to be happy with our service. E-mail firstname.lastname@example.org
Our 2 and 4 book subscriptions allow for more information to be provided so you can be specific about your reading preferences. Our 1 book subscription is priced and designed for fast curation, and cannot be customized beyond genre choice.
You can cancel any time by logging in to your account on this website or on www.cratejoy.com. Please do not send cancellation requests to us via e-mail.
First, please make sure you cancelled on this website or on www.cratejly.com. Please note that we do not process cancellation requests via e-mail. If your account shows cancelled, but you still receive an order, it is because we owed a shipment to you. Typically this is because your account was a prepaid order for 3, 6, or 12 months. It will not renew if cancelled.