Hey, Joseph here. I own the place. Thank you for considering coming back. Over the last few weeks I have decided to take back active control of UBM instead of using hired managers. I've found that nobody can possibly care more about this business and our subscribers than me. We've suffered from a lack of focus and I'm sorry about that. We are already completely caught up on shipping. We have installed new processes that are more efficient, put an emphasis on staff training, and opened accounts with some additional inventory suppliers that we couldn't be more excited about. My mission is to make Used Books Monthly a better service for our subscribers every day. Please consider using the promo code in your e-mail to give us another shot, because we can't do it without you here.